Revitalizing a Multi-City Youth Worker Program
Client: A National Youth Development Organization
Project: Modernization of an 18-Month, Multi-City Youth Worker Training Program
THE PROBLEM
A mission-driven organization supporting urban youth workers across five cities sought to modernize its long-standing 18-month training program. While the program had strong relational impact and a clear purpose, it faced several challenges that limited its effectiveness and scalability.
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Curriculum content had grown outdated and inconsistent over time
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Facilitator guides and student materials lacked alignment and clarity
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Program delivery varied significantly across cities
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There was no centralized digital learning system to support coordination or continuity
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The organization wanted deeper cultural intelligence development embedded throughout the program
To continue equipping youth workers effectively and sustainably, the organization needed a comprehensive program refresh. One that honored its mission while strengthening structure, clarity, and learner experience.
THE SOLUTION
We partnered closely with the organization to conduct a full program review and guide a thoughtful, end-to-end modernization process. Our work focused on strengthening curriculum design, improving delivery consistency, and supporting facilitators and learners alike.
Key components included:
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A series of collaborative curriculum design workshops with organizational leaders
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A comprehensive program review and written report outlining curriculum and structural recommendations
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A complete revision and update of the 18-month training curriculum
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Updated facilitator guides, student workbooks, and pre-assignment materials
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Recommendation and implementation support for a learning management system (LMS)
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Cultural Intelligence assessments and facilitated workshops embedded into the program experience
The result was a cohesive, modernized program designed to support consistent delivery across cities while remaining flexible to local contexts.
THE IMPACT
The revitalized program delivered meaningful improvements across both learning experience and organizational capacity.
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Greater curriculum clarity and alignment across all five cities
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More confident facilitators supported by clear, well-structured resources
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Improved learner engagement through updated materials and intentional design
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Centralized program delivery and tracking through LMS implementation
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Increased cultural intelligence awareness and application among participants
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A scalable, sustainable training model ready for long-term growth
The updated program now serves as a strong foundation for developing skilled, culturally aware youth workers equipped to lead and serve effectively in diverse urban contexts.